Refund Policy

1. Our Commitment

We want you to feel confident before you pay. If Self-Publish.ai is not the right fit, we would rather refund you cleanly than have you stay unhappy. This policy exists to be fair to both sides: generous enough that you can try the platform properly, and clear enough that there are no surprises.

2. Monthly Subscription Refunds

If you are on a monthly plan (Starter $179/month, Basic $349/month), you may request a full refund within 7 days of your payment date.

Conditions

• Less than 20% of your monthly credit pool has been consumed
• Bonus credits won through Daily Roulette do not count toward the 20% threshold, and their use does not affect refund eligibility
• The request is submitted within 7 calendar days of the charge date

If your usage exceeds 20% of the monthly pool, you have meaningfully used the service for that billing period and the refund will not apply. This threshold exists to prevent abuse while still giving genuine users a fair window to evaluate the platform.

3. Annual Subscription Refunds

If you are on an annual plan (Starter $1,718.40/year, Basic $3,350.40/year), you may request a full refund within 30 days of your payment date.

Conditions

• Less than 20% of your monthly credit pool for the first month has been consumed
• Bonus credits won through Daily Roulette do not count toward the 20% threshold
• The request is submitted within 30 calendar days of the charge date

After 30 days, annual subscriptions are non-refundable regardless of usage. Annual plans are prepaid commitments. The 30-day window is intentionally generous to give you enough time to evaluate the platform properly before the commitment is final.

Partial refunds

We do not offer prorated partial refunds for annual plans cancelled mid-term after the 30-day window. Your access continues until the end of the paid annual period.

4. Founding Author Subscriptions

Founding Author annual subscriptions (the first 100 annual subscribers) are subject to the same 30-day refund window as all annual plans.

Important

If a Founding Author subscription is refunded, the lifetime rate lock is permanently forfeited. If you re-subscribe after a refund, you will be charged at the standard rate available at that time. The founding rate cannot be reinstated under any circumstances.

5. Top-Up Credits and One-Off Plans

Top-up credit bundles (100 credits at $219, 200 credits at $349, 350 credits at $549, 750 credits at $899, 1,000 credits at $999) are non-refundable once purchased.

Top-up credits never expire and remain in your account until fully used, so there is no risk of losing what you paid for. Because of this, we are not able to issue refunds on top-up purchases.

Exception

If you purchased a top-up bundle and have not used any of those credits within 7 days of purchase, you may contact us and we will review the request on a case-by-case basis. This exception is not guaranteed and exists only for genuine purchase errors.

One-off plans

One-off plans (Pro $549, Studio $899, Enterprise $999) are bought once rather than subscribed to, and their credits expire one month after purchase. They are non-refundable once purchased. The same 7-day unused-credit exception above applies to them.

6. Free Plan

The Free plan costs nothing and no refund is applicable. If you upgrade from the Free plan to a paid plan, the paid plan's refund policy applies from the date of that upgrade.

7. Bonus Credits

Bonus credits won through Daily Roulette are not purchased, so there is nothing to refund. They have no cash value and cannot be exchanged for money under any circumstances.

Daily Roulette credits expire at the end of the UTC day they were won and are spent before your monthly credits. Because you never paid for them, using them does not reduce your refund eligibility on a subscription.

8. Duplicate Charges

If you believe you have been charged twice for the same subscription or purchase, contact us immediately at support@terptechpub.com. Verified duplicate charges will be refunded in full within 2 business days, regardless of the standard refund window.

9. Failed or Incorrect Charges

If your payment was processed in error (for example, a charge at the wrong tier or an unexpected renewal), contact us and we will investigate and resolve it within 2 business days. We correct our mistakes quickly.

10. How to Request a Refund

Email support@terptechpub.com with the following:

• Your account email address
• The charge date and amount
• The reason for your refund request

That is all we need. No forms, no phone calls, no hold music.

We respond to all refund requests within 2 business days. If your request is approved, the refund is processed immediately on our end.

11. Processing Time

Approved refunds are returned to your original payment method. Processing times vary by provider:

• Credit and debit cards: 5 to 10 business days
• PayPal (if applicable): 3 to 5 business days

If your refund has not appeared after 10 business days, check with your bank before contacting us. Processing delays are almost always on the card network's side, not ours. If the issue persists, email us and we will provide a Stripe transaction reference to help your bank trace the refund.

12. Chargebacks

If you believe you were charged incorrectly, please contact us before initiating a chargeback with your bank. We resolve billing disputes quickly and directly.

Chargebacks initiated without contacting us first may result in:

• Immediate suspension of your account pending investigation
• Forfeiture of any remaining credits in your account
• Being banned from creating a new account

We are a small company and chargebacks carry significant fees and administrative burden. We would rather fix the problem directly, and we will.

13. Subscription Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two different things.

Cancellation

Stops future charges. You retain access and credits until the end of your current paid period. No refund is issued.

Refund

Returns the money for your most recent charge and ends your access immediately. Applicable only within the refund windows above.

To cancel without a refund, go to Settings, then Billing, then Cancel Plan. No email required.

14. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email at least 14 days before they take effect. Refund requests are governed by the policy in effect at the time of the original purchase.

15. Contact

Terp Tech Pub, LLC Andy Symonds and Pouya Barrach-Yousefi 2361 Vista Parkway, Unit 1, West Palm Beach, FL 33411 Email: support@terptechpub.com By purchasing a subscription or credits on Self-Publish.ai, you acknowledge that you have read and understood this Refund Policy.